| A | No. You can migrate to any package you feel will work better for you and carry over a maximum of five months’ inclusive Airtime Value. |
| A | An MTN sales consultant will analyse your current usage and recommend a package that best suits your lifestyle and your needs. Alternatively, you can use the online MTN Best Package Advisor and, after evaluating your cellphone expenditure, we can recommend a suitable package for you. |
| A | MyCall 100, ProCall, Business Time and MyChoice / MyChoice TopUp packages will still be available for a short while after the launch of MTN AnyTime and MTN Off Peak. However, the old packages will not be available for new activations. Customers on the old packages can immediately migrate to the new packages with similar subscription levels free of charge or wait until the end of their contract period to migrate. |
| A | Yes, the MyCall 100, ProCall, Business Time and MyChoice /MyChoice TopUp packages will still be available for reactivations where a deactivation took place. |
| A | We won’t force you to migrate to one of the new packages. However, if you reach the end of your contract period and you want to upgrade your cellphone, you will have to migrate to one of the new packages. |
| A | We’ve based our new packages on extensive customer research, and they’ve been developed to meet our customers’ needs. However if you don’t want to migrate across to one of the new packages, you can stay on your existing contract, but on a month-to-month basis only. However, should you want to upgrade your cellphone, you will have to choose one of the new packages. |
| A | Yes, you can. Provided that the subscription value of your current package and the package that you are migrating to is more or less the same, this migration may be free of charge. |
| A | The inclusive Airtime Value allows for making calls, sending SMS and MMS messages, accessing the Internet and downloading content from MTN Loaded. We have estimated the number of minutes you will have based on the assumption that you are using all your Airtime Value only for local voice calls. |
| A | The Airtime Value enables flexibility, is more personalised and gives you more control over your cellphone spending by allowing you to use the airtime for anything (calls, SMS and MMS messaging, Internet access etc.) and not just voice minutes as is the case with inclusive airtime minutes. This means that you decide how to use your airtime. |
| A | Simply perform a balance enquiry by dialling 258 (contract customers) or *141# (TopUp customers) from your MTN cellphone. |
| A | No. All the new packages have a free inclusive SMS bundle. Only when you have used up this SMS bundle will you then be charged for sending SMS messages. |
| A | No. You will still be able to receive calls and SMS or MMS messages, but you will not be able to make calls or send messages until you have topped up with airtime. |
| A | No. The flat rate was carefully considered and is a fair average rate for calling anytime. For customers that call mostly during night time and weekends, we have also developed three MTN Off Peak packages that offer a very low off peak rate. |
| A | We have designed the new packages in such a way that you choose the best package for your needs and that you will receive a two-fold benefit by choosing the correct package in line with your monthly spend. These two benefits are a lower in- and out-of-bundle call rate, as well as a more sophisticated cellphone depending on the higher the monthly subscription. |
| A | Yes, the value bundle on an MTN Off Peak package can be used at any time on all MTN products and services. It just includes three calls rates: an in-bundle off-peak rate, an out-of-bundle off-peak rate, and a peak rate. Therefore, when making calls during the day, your inclusive Airtime Value will be depleted at the peak rate related to your package. You will only benefit from the off peak rate over weekends and after 8pm during the week. |
| A | A Yes, the MTN AnyTime and MTN Off Peak packages allow you to transfer Airtime Value to other MTN TopUp packages only. However, standard MTN AnyTime and MTN Off Peak packages cannot receive airtime value from other packages. |
| A | If you’re currently on a high-end package, you will benefit from a lower in-bundle and out-of-bundle call rate as well as getting a more sophisticated cellphone as part of your contract. You’ll also receive a free SMS Bundle, access to iMail, FaxMail and Enhanced Voicemail Plus as free value added services. See detailed package information for these details. |
| A | You can browse the Internet or retrieve your e-Mails remotely from anywhere with GSM coverage. All you need is the following:
- A handset that supports data and fax transfer
- A SIM card that has basic or enhanced data and fax capacity (activated by
your Service Provider)
- A desktop, laptop or palmtop computer with communication and/or fax software
(PC anywhere, WinFax Pro, Windows95/98/NT Dial-up networking etc.)
- Connection hardware and supporting software (Nokia Data suite, Ericsson
Mobile Office etc.)
Ensure that these are compatible with your handset, computer and operating system An account with an Internet Service Provider or access to connect to your work network via a dial-up connection. Users who have cellphones with infrared and WAP (Wireless Application Protocol) capabilities can also access the Internet.
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