MTN SIM Swap is a new immediate and cost effective service that will allow MTN Pay as you Go Customers to keep their preferred MTN number.
- The new SIM Swap process is available to MTN Pay as you go Customers only, regardless of their price plan.
The SIM Swap process shall apply where a Customer’s SIM card is:
- lost, damaged or their phone has been stolen
- deactivated due to the failure of Access4Life rules or is blocked, as long as the number is still available on the MTN Network and not recycled and in use by another Customer
- or the Customer requests for a SIM upgrade
An MTN Pay as you Go Customer
- Buys a MTN Pay as you Go starter pack
- Inserts the SIM Card into their cellphone
- Calls 173 for assistance with the SIM Swap in order to keep an old / preferred MTN Number
- The new SIM Swap process will allow up to 2 hours to activate
Purchase a MTN Pay as you Go starter pack at any existing store that sells MTN Pay as you Go starter packs.
All starter packs will now be packaged with 2 options:
- To activate as a new MTN customer
- To activate as a SIM Swap to keep an existing MTN number
The MTN Pay as you Go starter pack will include the following information to assist the Customer to perform the SIM Swap:
- How to activate as a new MTN Pay as you Go Customer
- Or
- How to perform a SIM Swap including a detailed process
A SIM Swap will cost the same price as a MTN Pay as you Go starterpack that is currently in the market. This starter pack can then be activated as a new MTN Pay as you Go activation or a SIM Swap.
- Affordable - The SIM swap will be sold at the same price as that of a normal MTN Pay as you Go Starter Pack.
- Convenient - The customer will be able to perform a SIM Swap themselves, without relying on any store for assistance.
- Accessible – The customer will be able to buy a SIM Swap anywhere as it will be easily available via all MTN distribution channels as they currently sell MTN Pay as you Go starter packs.
Click here to view the SIM Swap FAQ's