| A | If your sim card is stolen please contact the helpdesk on 808or 0831808 to suspend the sim card and also put a block on the actual instrument/handset. You will be required to have the serial/IMEI number of the handset. |
| A | es you can - you will need to get a replacement sim which costs +_ R200 at a dealer and or service center. |
| A | Yes you do and you can only carry over minutes for five months on the new packages. |
| A | You only qualify for an upgrade after the 21st month to the contract. |
| A | Yes you can - you will need to dial 808 and using your OKQ , or you could forward a copy of your ID and a written request giving the account cell phone number and a written request to 083 705 7171 |
| A | MTN does not trace stolen handsets. However, and in the event that the theft is associated with a serious
and violent crime ( hijacking/ robbery/ murder/ rape etc) request further information ( tracing/ location
information/ usage) from MTN. Such information can only be released to a police officer who requests
such information via a Section 205 subpoena. In the instance of an emergency such as missing person/
kidnapping/ hijacking), this information can only be released to a police officer.
The subscriber must then immediately report the matter to the police. There are processes in place which
enable the investigating officer from SAPS to obtain the required information (tarcing/ location
information) on an urgent basis.
The process is that the investigating officer can contact his/ her technical support unit to facilitate an
urgent request to MTN for the information that is required. MTN has personnel on standby 24/7 that
will then upon receiving the required request from the Technical Support Unit process the request and
furnish the information to enable the tracing of the victim/ missing person. This is however only used in
immediate threats to life and limb. These processes are governed by the Regulation of Interception Act
(RICA) |
| A | This service allows you to always locate your loved ones, no matter where they are. Positional information
can be accessed via SMS, USSD or the Internet, but in order to use this feature, all parties involved must
give their consent. |
| A | With the press of just one button, out 2MyAid service will send an SMS to four emergency contacts
chosen by you. This SMS message will detail your current position and explain to the recipient that you
need immediate assistance. |
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