| A | In order to make use of WIG, the user must have a SAT handset and a 32K SIM card. The technology built into SAT phones allows the handset and the card to interact successfully. |
| A | Yes it will, and you will have exactly the same functionality as you would in a SAT handset. |
| A | Yes, however you will only be able to make use of the mini browser functionality on SAT handsets. |
| A | Yes, MTN has developed encryption technology to make mobile banking with a 32K SIM card even more secure than the internet. |
| A | The mini browser on 32K SIM cards offers similar functionality to WAP, however it only uses SMS to communicate and has slightly less features. |
| A | Yes you can, you follow the existing SIM swap procedures. |
| A | Yes you can, you follow the same procedures as you would for transferring the phone book when swapping current SIM cards. Due to the space taken on the browser, the 32K SIM cards can store up to 180 phone numbers. |
| A | The standard SMS rate per price plan will be charged for all requests sent to the WIG platform. For example, when requesting a balance, you will be charged for one SMS. One transaction may require the sending and receiving of multiple SMS messages. The number of SMS's per transaction varies between the different financial institutions, and may also vary according to the type of transaction. There will be no charge for the response i.e. the SMS you receive containing the information requested. |
| A | You will only pay for an SMS when you make a request for information that does not reside on your SIM card, i.e. if you navigate through the menus on the SIM card, no charge is incurred, but if you select a request for example: Local News, which sends a request SMS for the information then you are charged for one SMS. The information that is then sent back to you (e.g. the news information) is not chargeable. You will not be charged for the request SMS but rather for the information you receive back from the request. There will be four levels of content; Bronze, Silver, Gold and Diamond, each carrying a diferent rate. |
| A | Unfortunately not. The applications that are stored on your SIM card are fixed and cannot be changed. |
| A | Unfortunately you will only be able to have one bank's application on your SIM card at a time, due to the memory size of your SIM card. |
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