| A | Your PIN code is your Personal Identity Number. |
| A | Your PIN prevents unauthorised use of your cellphone. When your phone is switched on it will ask for a PIN. If the PIN is not entered correctly, only emergency calls to 112 can be made. If the PIN is entered incorrectly more than three times, your phone will be blocked and you will need to phone the Customer Care Helpline at 083 1 808 and ask for a PUK number. |
| A | A PUK number is your Personal Unblocking Key. If the incorrect PIN code is entered into your phone more than three times, the phone will be blocked. This ensures that the information on your phone is secure at all times. Also, if your phone is stolen, the phone is rendered useless. If you have blocked your phone by accident, you would then enter your PUK to unblock the phone.
If the incorrect PUK number is entered into your phone more than three times, this will permanently damage your SIM card and will have to be replaced with a new one at your own expense. So please be sure of your PUK number before you punch it into your phone. |
| A | Each SIM card has a unique PUK number which you received with your phone. If you have lost your PUK number, please contact the Customer Care Helpline on 083 1 808. |
| A | An application form must be completed. If your phone is within the 24 month contract period there will be a cost of R570. If the phone is out of the 24 month contract period, there will be no fee. This process takes between 2 to 4 weeks.
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