| A | You can initiate a SIM Swap by placing the new SIM card in your phone and calling the 173 Customer Service Centre. |
| A | SIM Swap is available to both MTN Pay as you Go and Contract customers however this new process is for MTN Pay as you Go customers only and is performed from a MTN Pay as you Go Starter Pack. |
| A | SIM Swap will cost the same price as a NEW MTN Pay as you Go starter pack. Prices vary between different stores. |
| A | When the SIM Swap has been completed by the Customer Service agent, an SMS will be sent to the number being swapped confirming the successful activation of the SIM Swap. |
| A | MTN Pay as you Go customers will be able to initiate the SIM Swap process but will need the assistance of a Customer Service agent to complete the SIM Swap transaction. |
| A | SIM Swap will allow up to 2 hours to activate |
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