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Contract and Top-up Packages
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- All standard MTN contract package conditions apply.
- All of the new price plans shall have a per second (1:1) billing method.
- All the new packages offer inclusive Airtime Value (Rand value based). This inclusive Airtime can be used on a variety of MTN products and services such as voice calls, MMS, SMS, International Calling, MTN Roaming etc.
- Any services that incur a separate charge such as Itemised Billing, Calling Line Identity, SMS Bundles, Data Bundles, BlackBerry, migration charges, Me2U transfer charges etc. will not deplete the inclusive Airtime Value.
- Usage Rates and Inclusive airtime value advertised is VAT inclusive.
- All of the new packages are offered on a 24 month contract basis.
- The in-bundle call rate is only applicable to local voice calls and will deplete the inclusive Airtime Value related to the package.
- The out-of-bundle rate is only applicable to local voice calls and will be charged once the inclusive Airtime Value for the month has been depleted.
- All MTN AnyTime packages only have 2 call rates for local voice calls and apply to calls at any time and to all local networks.
- All MTN Off Peak packages only have 3 call rates applicable for local voice calls and apply to calls to all networks. These in-bundle and out-of-bundle rates are applicable only to Off Peak calling, while Peak calls will be billed at the applicable Peak call rate.
- All MTN AnyTime and MTN Off Peak packages offers free inclusive SMSs over and above the inclusive Airtime Value. These SMSs will not carry over to the next month and if unused at the end of the month / billing cycle, it will be lost.
- Data and SMS Bundles can be loaded onto all new price plans.
- Should any of these MTN AnyTime or MTN Off Peak contracts be cancelled early, the standard claw-back rules shall apply
- Customers performing a SIM swap shall not lose their inclusive Airtime Value
- Customers performing an MSISDN swap shall lose their inclusive Airtime Value
- All of the TopUp packages shall not be able to send a Me2U airtime transfer, but will be able to receive a Me2U airtime transfer
- All of the non-TopUp packages shall be able to send a Me2U airtime transfer, but not receive a Me2U airtime transfer.
- Unused inclusive Airtime Value shall carry over up to the limit of 5 times the monthly subscription value and any inclusive Airtime Value over and above this shall be lost
- When a customer tops up with a PayasyouGo airtime voucher value more than R25, this airtime will never expire.
- When a customer tops up with a PayasyouGo airtime voucher less than or equal R25, this value will be placed in an expiry wallet and the following rules will apply:
- If the top up value was between R25 and R10 then value left over after 30 days from top up date will expire.
- If the top up was R5 or R10 then value left over after 20 days from top up date will expire.
- The MTN AnyTime and MTN Off peak packages are voice packages and are not to be used primarily for data.
- The MTN AnyTime and MTN Off peak packages are not to be used for purposes Least Cost Routing / Fixed Cellular Terminals or International Bypass. MTN reserves the right to take necessary action where boundaries are crossed with respect to stipulations.
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