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Migration Policy
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- The identity of the customer needs to be proved conclusively prior to migration.
- In respect of the “One Key Question” method, an incorrect answer to the one key question will result in a denial of a migration request.
- The customer account must be current in order for a successful migration to take place.
- In the event of a successful migration of a customer package, all added services existing in the previous package will fall away.
- The customer must have been on a package for a period of no less then three months before migrating to another package.
- An upward migration will be done free of charge.
- Fees will be incurred when performing a downward migration.
- A migration will not occur without all the necessary documentation being received by the delegated authority from MTN SP.
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