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MTN Direct Specials
How do I cancel my contract?
If you wish to cancel your contract, you need to give MTN Service Provider at least 30 days notice. Your contract does not automatically terminate after 24 months - you need to inform MTN Service Provider of your intention to cancel. If this notification is not received, your contract will continue to run on a month-to-month basis until you decide to either upgrade or terminate. Early termination requests are possible but you will be liable for the remaining subscription for the full contract, as well as a fee for the phone. MTN Service Provider determines the fee and is dependant on the age of the contract at the time that the cancellation request is received.
How can I change my postal address?
Fax a written request to the Customer Care Department, listing your new and old postal details, attached with a copy of your ID. Or you can call the Customer Care Helpline.
Can I upgrade my phone - and if so, when?
As an MTN Service Provider client you are entitled to an upgrade once your contract is at least 20 months old. Your account needs to be up-to-date and there must no history of bad payment.
Where can I have my phone repaired?
Your phone can be repaired by either the manufacturer i.e. Ericsson, Nokia, Motorola, or at an MTN Service Provider Technical Service Centre. You can hand your phone in for repairs at any MTN SP Service Center, dealer or Retail outlet.
Can I apply for more than one phone on my account?
You may apply for more than one phone contract on your account. You will be re-vetted and when approved, MTN Service Provider will add another phone number to your account. If you have more than one phone on your account, you will receive separate accounts but MTN Service Provider will only process one Debit Order for the full account. It is not possible to debit different bank accounts for the separate phone numbers.
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