If you’re an MTN contract customer, MTNSP Insurance covers your phone, but not just like any other insurance provider… We understand that your phone has become an extension of you and what’s important to you. That is why we are the first Service Provider in South Africa to offer loan handsets while your damaged phone is in for repair, giving you peace of mind and keeping you connected! Along with all handset damage (including liquid damage), MTNSP Insurance also covers theft and loss at an average monthly premium of just R72. Insuring with us is also very convenient. We offer door-to-door collection and delivery of your damaged or faulty handset and deliver a loan phone of the same make. The loan will apply from the date of collection until delivery of the repaired handset, whether it is a warranty repair or a material damage repair. What’s more, we’ll assist you with the back-up and restoration of your data and ensure that you give us all the necessary required documentation for MTN’S handset repair centre -. Plus it’s free!

FAQ

Q. How do I claim?
A. Call MTN’s claims department on 083 123 6084.

Q. What does the handset loan service cover?
A. The service covers any MTNSP Insurance handset that needs to be booked in for repair, whether it’s warranty repair or material damage.

Q. What must I send in with my phone for repairs?
A. Just the handset

Q. What must I exclude when sending my damaged phone in for repairs?
A. Do not send in your SIM card, memory card, charger, back cover and battery.

Q. What is the turn-around time from the claim to delivery of the loan phone?
A. 24 hours within Gauteng
24–36 hours outside for Gauteng
72 hours in remote areas E.g Rural Areas

Q. How long am I entitled to keep the loan phone for?
A. You can keep the loan phone for the duration of the repairs, with a maximum of 60 days.

Q. Where must I book my phone in and collect my loan phone?
A. We will collect your damaged phone from work or home and deliver your loan phone at the same time.